Getting Help
There are several ways to get support when you need it:
- This Help Center — Browse articles covering every feature of Knotful. Use the search bar at the top to find what you need quickly
- Support Chat — Look for the chat widget in the bottom-right corner of your screen. Send us a message and we'll respond as soon as possible
- Support Access — For hands-on help, you can grant our support team temporary access to your account. Go to Settings → Support Access to enable it. You can revoke access instantly at any time
Important: Support Access gives our team the ability to view your event data to help troubleshoot issues. Only enable it when you actively need help, and turn it off when the issue is resolved.
Response Times
We aim to respond to all support requests within one business day. For urgent issues, use the support chat for faster assistance during business hours.